✓ CCJS-NIBRS Compliant | ✓ Trusted by 16,000+ Officers | ✓ Over 700 Hours Saved Per Agency Annually
Your 9-1-1 response team are facing a perfect storm: fewer operators, more calls and communities that expect 24/7 service. After-hours and non-emergency calls can be overwhelming, leading to longer hold times and burned-out staff.
What if technology could handle routine calls, so your people can focus on emergencies?
Conversational AI for non-emergency reporting is transforming how agencies manage call volume. This guide shows you how it works, what results agencies are seeing and whether it's right for your department.
This technology isn't about replacing officers or dispatchers. It's about giving your community a self-service option for routine reports, such as theft reports, noise complaints and vandalism, while ensuring your trained professionals can focus on calls that truly need human judgment and immediate response.
Agencies using non-emergency reporting solution like Versaterm CommunityReport report:
Coordinate emergency response with intuitive, real-time tools.
Seamlessly manage and retrieve case and report data.
Access critical systems from the field for faster decisions.
Gain insights with charts, maps, and performance metrics.
Encrypt sensitive information across units and agencies.
Dashboards and reports to support performance and transparency.
Equip officers with tools that keep them safe in the field.
Build trust with reporting tools that promote public accountability.
Chief Anderson
Maplewood PD
"The transition to Versaterm was seamless. Our officers and dispatchers felt empowered from day one."
Deputy Clark
Lake County Sheriff's Office
"Versaterm's CAD system reduced our dispatch response times by over 25%. It's made a real difference."
Captain Ruiz
Riverdale PD
"Having data at our fingertips has helped our team work smarter and serve the community better."
Lt. Nguyen
Eastbrook PD
"The reporting capabilities alone justified the switch. We cut audit prep time in half."
Director Patel
Metro Transit Authority PD
"Versaterm understood our unique needs and delivered a solution that fit perfectly."
Sheriff Hawkins
Pineview County Sheriff
"From onboarding to daily use, the Versaterm team has been an outstanding partner."
Accelerated emergency response through optimized routing and real-time updates.
Robust encryption and access controls ensure your department's data is always protected.
Seamlessly connects dispatch and records for improved situational awareness and decision-making.
Dashboards and reporting tools support performance reviews and operational transparency.
Give officers the tools to act decisively from any location.
Generate accurate compliance reports with minimal administrative overhead.
Grows with your agency — from small departments to large multi-site operations.
Round-the-clock expert support ensures your operations never stop.
The demands on public safety professionals continue to grow. Our integrated CAD/RMS platform is designed to simplify operations and reduce administrative burdens — so your team can focus on what matters most: serving the community.
With decades of experience and a customer-centric approach, Versaterm's public safety solutions provide the flexibility and reliability departments need to respond faster, make smarter decisions, and improve outcomes for everyone involved.
Whether you're managing a mid-sized city or a sprawling county, Versaterm solutions scale with your needs and adapt to your unique workflows.
Our modular system design ensures you're never locked into features you don't need while giving you full access to the tools that drive efficiency, accuracy, and safety across all departments.
We can help your agency take the next step in this journey.
Versaterm has been a trusted partner to public safety agencies across North America for decades. Our platform is purpose-built — designed from the ground up for the realities of law enforcement, fire, and emergency services.
Learn MoreFrom implementation to ongoing support, our team is with you every step of the way. We don't just sell software — we build partnerships that help agencies grow, adapt, and thrive in a rapidly evolving landscape.
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