While many of us enjoy the holiday season with family and rest, law enforcement officers and dispatchers are often facing long shifts, increased calls and mounting stress. The holiday season can be especially tough, leading to burnout and fatigue. In this webinar, we’ll explore how we can support these dedicated individuals during one of the busiest times of the year.
From automating administrative tasks to improving case management, victim notification software can help reduce overtime and stress for first responders. By leveraging such a tool, agencies can not only make their officers and dispatchers jobs easier to manage but also support their well-being. We will talk about how technology, combined with community support, can make this holiday season a little brighter for those who keep us safe.
Key topics will include:
- Less Paperwork: Using automation to reduce manual tasks (e.g. callbacks) and sharing case updates via text/email
- Keep Callers in the Loop: Helping police and dispatchers focus on emergencies by automating administrative tasks and case updates
- From Call to Closure: Keeping 9-1-1 callers informed and empowered throughout the case journey
- Do More with Less: Helping save manpower hours through smart technology solutions, without needing to hire extra staff
Our Featured Speakers
Forrest Hillie
Solutions Architect, Versaterm
Forrest is a solutions architect at Versaterm, where he specializes in the CommunityConnect solution. Starting his career in dispatching, Forrest moved into technology and has over a decade of experience in public safety and government tech. He joined Versaterm in July 2023, bringing expertise in customer success and solutions architecture to deliver innovative, safety-focused solutions.
Chief Dwayne Anjewierden
Division Chief, Unified Police Department
Chief Anjewierden has been in law enforcement for over three decades, serving the Salt Lake Valley area. He currently serves as the Division Chief for the Unified Police Department a multi-jurisdiction agency serving the greater Salt Lake area and oversees all technology. Unified Police Department and has been using Versaterm CommunityConnect since 2023.
Caleb Jenson
Director of Sales (Mindbase), Versaterm
Caleb Jenson is a Sales Director at Versaterm, where he is focused on delivering innovative wellness and support solutions to first responder agencies across North America. With over 15 years of experience in public safety technology, he brings a strong combination of technical knowledge, customer-focused leadership and deep industry insight to his work. Throughout his career, Caleb has held a variety of roles across project management, account management and sales, partnering closely with law enforcement, 9-1-1, fire and EMS agencies. His hands-on work with these organizations has given him a deep respect for first responders and a strong understanding of the unique challenges they face. This perspective ultimately led Caleb to focus on supporting mental health and wellness within public safety, where he continues to help agencies strengthen their support systems for those who serve our communities every day.
Amanda Markham | MCJ, PMP
Innovation & Operations | Office of the Chief, Phoenix Police Department (AZ)
Amanda Markham is an innovative, purpose-driven leader with a strong background in law enforcement and government administration. Known for her strategic insights and authentic communication, she brings a forward-thinking lens to public service, specializing in modern, data-informed approaches to public safety. Amanda is passionate about building ethical, tech-enabled solutions that address complex challenges and improve community outcomes.