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Versaterm CallTriage

Increasing Service Capacity & Morale

Reduce the impact of high admin call volumes on your community and staff


We believe in people using technology to improve service. By offering a one-of-a-kind AI-powered pre-dispatch triage system for non-emergency lines, Versaterm makes it possible for community members to quickly and easily get the help and service they need with minimal wait times.

Automatically transferring callers to these resources allows agencies to focus on higher priority services and incidents. The solution also can detect emergencies during a conversation and redirect callers to 9-1-1.

Key Features:

  • Intelligent Engagement: The conversational technology works as a virtual call agent to provide efficient service

  • Automated Process: Increase your capacity to serve by leveraging smarter self-serve options

  • Continuous Improvement: Gain important insights into administrative calls that support continuous improvement
Download the brochure to learn more
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How Versaterm CallTriage Fits Into Your Non-Emergency Workflow

 

A single-point of answer for all non-emergency phone calls on your current lines

Non-Emergency Call Triage Automation

How Your Agency Benefits

► Agents can focus on handling  higher-priority calls

► Guided call process with conversational AI reduces hold times, improves resolution

► Automation reduces admin call  volumes for agents, improves efficiency

► Almost instant access to help or resources the public needs, including priority needs

► Ability to analyze call trends and more with reporting dashboard

Reduce the Impact of High Admin Call Volumes

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