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Emergency Call Handling & Management

Meet the Needs of Modern Communication

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Better Call Handling


When every second counts, our suite of solutions streamlines operations and enhances emergency call handling for effective incident management.
 

► Manage Calls Efficiently

Improve productivity and call outcomes while maintaining quality
 

► Improve Satisfaction

Eliminate “swivel chair” integration for a more accurate and efficient dispatch experience
 

► Ensure Reliable, Secure IP Communications

Use a highly secure protocol (HTTPS) browser-based interface with access levels set based on roles or selection of rights
 

► Gain Situational Awareness

Migrate to NG9-1-1 with i3CI that links ESInet to the 9-1-1 centers and allows PSAPs to receive emergency calls as SMS, video and images

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Lead the Change Towards NG9-1-1



Komutel's solutions are designed to evolve alongside changes in NG9-1-1 standards and emergency communication trends

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How Does Komutel Work?

 

Komutel solutions streamline your transition to NG9-1-1, reducing infrastructure costs and preparing your systems for the future

Komand911


A streamlined, modular and browser-delivered SIP softphone for NG9-1-1. Equipped with a searchable resource directory, customizable modules and the ability to work from anywhere.

SIT911i3

An on-premise SIP softphone that efficiently manages calls, reduces handling time and maximizes contact reach with streamlined processes, accessible information and a comprehensive call display.

Komlog


Meet compliance, protection and training needs with emergency call recording for public safety. Securely save and manage recordings with cross-platform compatibility.

Unanswered Call Management System


Track, organize and call back dropped or abandoned calls with configurable automatic callbacks. Tailor SMS messaging to standard procedures for wireless calls.

Trusted Emergency Call Handling Software

 

Upgrade your call handling services to streamline operations and save critical seconds

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