With NENA finding that more than 80% of call centers are understaffed, discovering ways to alleviate this strain while still meeting the public’s expectations is critical. ECCs are constantly looking for ways to improve community engagement and alleviate staff burden. Ready to boost your ECC’s efficiency and support your call-takers? Join our series and discover actionable strategies to improve response time and enhance the well-being of your team.
Key topics will include:
- Self-service platforms: How AI-guided investigative tools enable residents to report issues like noise complaints or potholes without tying up call lines.
- Streamlined call triage: How automation prioritizes urgent tasks, reduces non-emergency bottlenecks and optimizes dispatcher workflows.
- Dispatcher well-being: Strategies for reducing stress and burnout through effective workload management, helping staff perform better under pressure.
- Operational efficiency: How AI-driven tools improve response times, transparency and public trust.
